It is important to have synergy between the established Chatbot Strategy and your company’s overall strategic objective. With a focus on this, there must be a dedicated purpose that gives all the desired users value and motivation to make use of your chatbot. A chatbot can be quite amazing and well-crafted in all aspects, but if the chosen Chatbot Strategy is not strong enough, then at best it will become a fun a gimmick.

Once the purpose is clearly defined and the strategic line is laid for how your chatbot should bring value to the users, the process of selecting the core competencies of your chatbot can begin. It is the competencies that ultimately become the primary user journeys and typically also the heaviest part of the programming technically. Some examples of competencies could be customer service, eCommerce or collecting ratings, orders, email addresses, etc.

One of the biggest strengths of using a chatbot is the ability to use intelligent automation, so users can get the feeling of an individual and personal treatment without having to spend the resources it would normally require. At the same time, we can tailor it all behind, so that it also suits your internal needs for usability. We also integrate your chatbot solution for e.g. internal existing systems or help you with everything you need to adapt the new chatbot to your work processes.

Our preparation of a Chatbot Strategy ends with us coming up with a recommendation and a roadmap that best solves your needs. Some customers use it as the foundation for the further development of a chatbot, which most optimally realizes the potential the company has with the implementation of a chatbot solution. Other customers draw on our chatbot expertise and strategic knowledge to create a more informed basis for their decision-making process for e.g. automation of their customer service.